FAQ & Customer Support

Our company specializes in automation and robotic solutions for metal fabrication and manufacturing. We offer:

• Element X software
• 3D vision plug-and-play hardware
• Welding, cutting, and overlay robots
• Maintenance and mechanical support
• Technical support

Elementiam serves metal fabricators and manufacturers across North America. Our products are applicable to the following industries:

• Pipeline and petrochemical welding
• Mining equipment repair and overlay
• Agricultural and heavy machinery repair, welding, and coatings
• Additive manufacturing
• Aerospace welding 
• Automotive manufacturing and welding

Robotic welding benefits include:

• Increased precision 
• Greater flexibility
• Consistent weld quality with complex and simple welds
• Reduced material waste and less need for rework
• Enhanced safety for staff with minimized exposure to arc flash, fumes, etc.
• Continuous production with minimal downtime
• Increased production speed

Yes, please visit our pages "Element X" and 'ISOTOPE" for more information.

Yes, our Element X package is built for plug-and-play integration, so you can use your current robotic equipment with our solution.

You can reach our customer support team by emailing info@elementiam.ca or using our contact page with the subject line "SUPPORT". Our dedicated team is available 7 days a week to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

All of our maintenance and support hours are built into our subscription pricing, which is variable depending on the tier you select. Our subscription tiers range from 4 hours to 35 hours of ongoing support.

Yes, our quotes are custom tailored to your specific business needs and scope. We examine things like your current operating team, capacity, objectives, hardware suppliers and desired features, and installation when quoting. 

Robotic welding arms act like typical welding equipment run by a welder, and automatically join metal components. These robots follow precise, pre-programmed paths to perform welds using techniques like MIG or TIG. They rely on 3D vision systems to ensure accuracy, adapt to variations in part placement, and maintain consistent quality. 

The result is faster, safer, and more precise welding compared to manual methods, making it ideal for industries that require high production efficiency and repeatable weld quality.

Element X incorporates adaptive, AI-based software that can analyze inputted data from 3D scans and parameters. It then automatically computes, plans, and executes paths for the robotic welding arm, plasma cutter, or other robotic machinery. 

A common question we get at tradeshows and conferences is, "How much does robotic welding cost?"

The costs differ for each company and require a specific quote that accounts for the capacity, brand of robot (i.e. Fanuc, Kuka, Yaskawa, ABB, Mitsubishi), installation, and so on. On average, the introduction of Element X is cheaper for companies that already have robotics, and ranges from CAD $23,000 to CAD $87,000.

For larger ISOTOPE projects that require the addition of robotic equipment, the average cost is between CAD $350,000 to CAD $600,000.